Clemson University
Clemson University chooses Reltronics Technologies for their inbound Insurance disbursement.
In December 2007, Clemson University picked Reltronics Technologies for their insurance premium refund. The intent is to identify the appropriate individuals to disburse insurance payments. This critical project required stringent Service Level Agreements (SLA) that were defined by Reltronics Technologies with respect to the Clemson University Project of outsourcing the insurance claims.
The SLAs help Reltronics Technologies Operations to deliver services to Clemson University in a timely and effective manner, and to ensure that the service meets or exceeds the client's expectations. These enable Clemson University to:
- Have a clear frame of reference on the agreed service level
- Have an objective insight into the performance of operations
- Be assured of a high level of service quality
- Establish a dialogue through structured Service Level
- Agreement status reports, review meetings and evaluations
- Define an agreed set of responsibilities and procedures
It may be noted that the business environment and requirements inevitably change, and therefore, this SLA needs to define a continuous improvement process to ensure that all the entities involved keep pace with the reality of the project requirements. Reltronics Technologies takes pride in providing appropriate SLAs for all their outsourcing customers.
Reltronics Technologies provides offshore services that offer a very high degree of savings to its customers. The team is comprised of experienced offshore professionals who have relevant experience to quickly progress through the development and deployment lifecycle. The team works with the customers to define the process diligently and deploys it on a pilot. The pilot is optimized in the quality assurance environment prior to moving it to a full-fledged customer service or customer lead generation process.
Reltronics Technologies offers flexible, customized, and cost-effective outsourcing solutions and ensures confidentiality of sensitive business data, on-time and cost-effective delivery. As part of the product and process outsourcing division, Reltronics Technologies offers a wide range of outsourcing services that include software development, maintenance and support. These services are monitored under mature Quality assurance and Software testing environment to ensure high quality standards.
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