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  • RFID Consultation
  • RFID Testing
• Database Applications
• Regulatory & Compliance
• Six Sigma Services
• Process Outsourcing
  • Business Process Outsourcing
  • Knowledge Process Outsourcing
• Application Development
• Website Design Solutions
• NextGen Consultation
• Clemson University Case Study
• Fire/Security System Consultation

Knowledge Process Outsourcing (KPO)

with global businesses becoming more competitive, the cycle time for introducing products and services has become smaller, and customers are more demanding with respect to the quality of services provided. This has forced enterprises to adopt systems and business models that will not only provide operational efficiency, but also add strategic value to their products and services.

Reltronics Technologies KPO services can enable enterprises to reduce design-to-market lead times; manage critical processes efficiently; provide research on markets, competition, products and services; enhance organizational effectiveness in business administration; and help in dealing with rapidly evolving business scenarios.

Introduction – KPO

The success in offshoring Business Process operations with respect to reducing costs and often improving quality has encouraged many firms to start offshoring their high-end knowledge work as well. Their underlying expectation is that offshoring high-end processes will result in additional cost savings and operational efficiencies, coupled with access to very good talent in the low-wage offshore countries

According to our estimate, the KPO market is expected to grow from USD 1.2 billion in FY (Financial Year) 2003 to USD 16 billion in FY 2010. The sectors that are expected to ‘shine’ within the KPO industry include data search, integration and management services, financial and insurance research, biotech and pharmaceutical research and computer-aided simulation and engineering design.

Reltronics Technologies - KPO

The maturity and evolution of outsourcing strategies is leading businesses to shift towards the offshoring of high-end processes to low-wage destinations, a trend referred to as KPO. This involves offshoring of knowledge-intensive business processes that require significant domain expertise.

Reltronics Technologies KPO delivers higher value to organizations that offshore their domain-based processes, thereby enhancing BPO’s traditional cost-quality paradigm. The central theme of Reltronics Technologies KPO is to create value for the client by providing business expertise rather than process expertise. Hence, Reltronics Technologies KPO entails the shifting from simple execution of ‘standardized processes’ to carrying out processes that demand advanced analytical and technical skills as well as decisive judgment.

Figure 1 provides two examples – one relating to IT services and the other relating to insurance services

The following is a list of Reltronics Technologies high-end services for the KPO sector.

1. Intellectual Property (IP) research.

2. Equity, financial, and insurance research.

3. Data search, integration, and management.

4. Analytics (data analytics/risk analytics) and data mining services.

5. Research and information services in human resources (HR).
 
6. Business and Market Research (including competitive intelligence).

7. Engineering and design services.

8. Design, animation, and simulation services.

9. Paralegal content and services.

10. Medical content and services.

11. Remote education and publishing.
 
12. Pharmaceuticals and biotechnology.

13. Network management

14. Decision Support Systems (DSS) 

Sub- Processes

Product Development 

Reltronics Technologies provides growing software companies with an expert, fast, & higher value option to develop, expand, customize, integrate and maintain their supply chain software products versus internal development and other OEM or third party outsource alternatives. 

Reltronics Technologies leverages its expertise and the rapid development, quality, and communication processes used by its global development center to provide a number of valuable product development services to our software enterprise clients. For each project, clients can select specific development services, or allow Reltronics Technologies to custom design a solution that best meets your needs based on your technical, financial, communication, quality, and delivery requirements.

By utilizing Reltronics Technologies services to build, customize, and maintain software product components, software industry clients will more easily satisfy their varying business objectives and receive unmatched value from their invested R&D dollars.

Product Testing Services 

Reltronics Technologies provides software product testing services to help growing software companies deal with one of the largest barriers or risks to their growth. Reltronics Technologies leverages state of the art software and methods to provide automated testing services based on best practice agile development methods. For those companies not ready for automated testing, Reltronics Technologies also provides low cost manual testing services. Clients may choose to utilize either automated or manual services, or combine both service types into a powerful, integrated testing solution. 

Reltronics Technologies provides the following Product Marketing Services to software product companies:

Test Planning
Test Case Development
Automated System, Regression, and Performance Test Script Development
Automated System, Regression, and Performance Test Execution and Reporting 
Manual System and Regression Test Execution and Reporting