Business Process Outsourcing (BPO)
With global businesses becoming progressively competitive, the cycle time for introducing products and services has become smaller and customers are more demanding with respect to the quality of services provided. This has mandated enterprises adopt systems and business models that don’t merely provide operational efficiency, but also adds strategic value to their products and services.
Reltronics Technologies BPO services enables enterprises reduce design-to-market lead time, manage critical processes efficiently, provide market research, competition, products and services; enhance organizational effectiveness in business administration, and help deal with rapidly evolving business scenarios.
Reltronics Technologies provides industry specific solutions that enable customers to concentrate on their core competencies to enhance productivity. We help you achieve operational excellence by superior performance.
i. Inbound Services
Among the services offered by Reltronics Technologies’ Product & Process Outsourcing Division, the inbound services comprise supporting customers provide information to their employees, their customers, and their partners. Reltronics Technologies represents the customer and answers hotline calls, technical help calls, and maintenance/ emergency calls. Effort is made to be an extended team of the customers so that the queries are responded with professionalism and while maintaining the image of the company being represented. Features of such services are:
- Single point of contact The contact center can be a single point of contact that can access all the information of a customer and their interaction with the organization
- Accessibility Customers are provided the option to access support through multiple channels (IVR/ voice / email /chat).
- Responsiveness We develop individualized service level objectives for each dedicated team based on client parameters
- Application Based Routing and Reporting Capability to route and track transactions by the type of call, skill set or Application (e.g. sales, service, etc.).
- Disaster Recovery 5 9s network availability and 99.999% up-time, mitigate service interruption
- Dedicated Team Support Profile and hire a team to emulate the client’s corporate culture
- Training and Quality Reltronics Technologies optimizes the use of Call specific training and quality standards
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Multilingual support in English (American), English (UK), German, French, & Spanish
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24x7 Service
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Service Offerings for Inbound Calls covers:
- Technical support of developed and outsourced applications
- Inbound Customer Service/Product Returns
- Inbound Product Inquiries/FAQ’s
- Technical hotline support
- Service Level 1, 2, and 3 support
We provide the following services:
ii. Outbound Services
Reltronics Technologies renders outbound services to the customers by making calls to the customers (outbound from the Reltronics Technologies site) enabling market research, database updates, etc.
The benefits gained by the client through outbound services are:
- Tele-services, Market research, Database revalidation, Benchmarking, and cleansing
- Availability of a fully integrated approach managing outbound customer interactions and specifically experienced telesales executives for outbound calls.
- Integration of multiple channels of communications to achieve greater market share, provide lower cost of service, achieve improved productivity through multi tasking, provide new sales and service opportunities, and provide efficient Billing & Collection services
- Achieve Accurate Data revalidation
- Customized solutions with latest technologies and human approach
- Optimize the use of the following process to deliver customized solutions:
- Selection of correct database for calling
- Campaign specific training
- Quality standards
- Knowledge based tools
As a due diligence Reltronics Technologies also assists in the following:
- New Customer acquisition & direct sales
- Lead generation/qualification/appointment scheduling
- Win back & retention programs
- Market research & opinion polls
- Competitive market study
- Benchmarking
- Method determination-best approach to product development
Reltronics Technologies has the proven ability in assisting a multitude of customers and translating this experience in establishing new processes and continually optimizing existing processes. This places us at a unique position, proficient to meet all the customer requirements. Reltronics Technologies ascertains right from the customer high-level requirements and the derived requirements to assure consistency in the process.
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