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Product Support
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We are here to assist
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Easy ways to get the answers you need from Reltronics
Technologies Representative
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Or call Reltronics Technologies Sales and Technical support line at
877-283-7826. Lines are open Monday-Friday, 8:30 AM
to 5:30 PM EST.
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RFID Technologies >> Product Support >> NextGen Technical
Support
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Reltronics Technologies considers the occurrence of technical intricacies, analyses
and solves them before they develop into a problem. Our technical team is directly
involved with our pre-sales services to abet design proposals and solutions that
can be integrated with your operations to maintain smooth running.
The significant assessments carried out by our technical Support team enables you
scrutinize your network planning and design, site planning and disaster recovery
planning. We render our proficiency and skills to all types of application aspects.
Our superior skills and Team members are highly trained in network design/administration;
LAN/WAN configurations; fat-client/thin-client configurations; wireless, pen-based
options; and Web solutions.
Support tickets may be opened conveniently by phone, by e-mail, or through a dedicated
website. Emergency services and software and hardware maintenance services are also
available.
Additional critical support features include:
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Applications that stay up at all times, eliminating the need for nightly processing
by your staff .
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24X7 availability to support NextGen users for better performance, flexibility in
templates design and support on database level.
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We have expertise to manage the servers provided by NextGen on hardware level, application
level as well as data level.
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Software Enhancement
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NextGen will ascertain that you don't treat your patients with obsolete therapies
or medications relying on outdated software solutions. Our Research and Development
staff implores customer feedback, anticipating industry needs, and creating solutions
that enhance your operation.
We guarantee software maintenance that provides updates and upgrades your system
to maintain the greatest efficiency, highest quality and best value possible.
Furthermore, we make upgrading convenient and enable users to download many of our
enhancements quickly and easily directly from the Internet.
Below is a list of some of the areas we have mentored:
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