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RFID Technologies >> Product Support >> Database Support
About Us

We are performance-tuning specialists who take great pride in achieving optimal performance out of your databases by not only examining the database performance configuration settings but also inspecting the application design and SQL in order to provide recommendations for obtaining the best performance results.

Our expertise are designed not only to concentrate on performance but will also ensure that your database is configured correctly in terms of security and disaster recovery or any other areas where you require reassurance.

Your business could be losing money if your databases are not configured for optimal performance so contact Reltronics Technologies now to arrange a full health check.


Help at your Fingertips:

Whether you are looking to consolidate your existing DBA team or are seeking reassurance that help is available; our support packs provide a cost effective method of ensuring that you have expert DBA resources available when you need them.

Our support packs come in multiples of five DBA resource days; which are valid for a 12-month period for you to use as required.


Support packs can be used for remote DBA support any day of the week including weekends and public holidays (subject to resource availability) at no extra charge.


A day is defined as eight hours; however this can be used at any time of the day (including outside normal office hours). Minimum usage for any given task is 0.5 days off the resource pack allocation. Contact Reltronics Technologies now for more information.

Complete management solutions for your databases:

We provide three levels of DBA support packages to fit the needs of your business and your budget:

DBA Support Package Level-1

A low cost entry-level DBA support service providing the following services:

Includes configuring your databases as per best practices and managing backup and recovery.

We will remotely connect to your databases once per month in order to provide a health check report of your databases detailing any recommended actions or flagging potential issues.

We will remotely connect to your databases once per week to check for any critical alerts, which will then be acted upon at that time.

You can alert us of a system crash by calling our DBA hotline and we will then work to resolve the issue in the shortest time possible.

Includes a 25% discount on our standard daily consultancy rate for any required work, which is beyond the provisions of this package.

Minimum length of contract is 3 months.

DBA Support Package Level-2

A step up from the Bronze DBA Support package offering a wider coverage of DBA support services: 

We will configure your databases as per best practices, manage your user accounts and schema objects as well as backup and recovery.

We will remotely connect to your databases once per month in order to provide a health check report of your databases detailing any recommended actions or flagging potential issues.

We will remotely connect to your databases once per week to check for any critical alerts, which will then be acted upon at that time.

You can alert us of any database issues by calling our DBA hotline and we will then work to resolve the issue in the shortest time possible.

Includes a 30% discount on our standard daily consultancy rate for any required work, which is beyond the provisions of this package.

Minimum length of contract is 6 months.

 

DBA Support Package Level-3

A more proactive DBA support service providing the following services:

Full proactive remote monitoring of your databases, during an 8 hour working day.

We will perform complete management of your databases.

Our DBA’s will receive SMS alerts should any database issues arise which will then be acted upon at that time.

An option to upgrade to 24 by 7 remote DBA support.

We will remotely connect to your database once per month in order to provide a health check report of your databases detailing any recommended actions or flagging potential issues.

You can alert us of any database issues by calling our DBA hotline and we will then work to resolve the issue in the shortest time possible.

Includes a 50% discount on our standard daily consultancy rate for any required work, which is beyond the provisions of this package.

Minimum length of contract is 6 months.

Contact Reltronics Technologies now for more information

A more proactive DBA support service providing the following services:

This is a specific service where your business can utilize our expertise in order to improve performance of your database applications. This service contains the following features:

We will send you scripts and setup instructions so you can capture diagnosis from your database. 

Once you return us the relevant output our experts will then examine the information to identify potential problem areas in your database and then send you a report on findings along with recommended actions to improve performance.

Advice will range from changing specific parameters or configuration to how to rewrite SQL to obtain better results.

Send us specific SQL statements for advice on how they can be rewritten to obtain better performance.

Gain a separate expert opinion on any specific performance problem.

Working with our experts offers an excellent opportunity to train your existing staff on how to diagnose any database performance issue.

This service can be purchased either on an adhoc basis or by an annual service contract where you can obtain our expert advice on tackling up to seven separate performance issues per month.


Contact Reltronics Technologies now for more information.

Through our extensive partner network we can offer a service of not only managing the database but also the infrastructure around it.

We will take the complexity of managing your IT out of your hands so all you have to worry about is running your business.

Contact Reltronics Technologies now for more information.