An alarm system is not worth much if it is not monitored 24 hours a day, 7 days
a week, and 365 days a year (regardless of holidays). Most of the time, it
becomes cost prohibitive and not practical to have a guard on duty 24/7/365 who
can actively respond to alarms and emergencies and summon the appropriate help when
needed. A convenient way for monitoring the premises 24/7/365 is by contracting
with a Reltronics Technologies. Reltronics Technologies’ affiliated
Central Station Monitoring is a cost-effective solution to having a premise monitored
regardless whether the premise is a residence or a commercial establishment.
A typical scenario is that in an appropriately built alarm system, when an alarm
goes off, the Central Station will be notified about the incidence and where the
break-in has occurred; Central Station personnel then quickly respond and obtain
appropriate help to the location. Help can be in the form of an Ambulance,
Police patrol, Fire Truck, etc and the determination is made by personnel utilizing
appropriate and validated checklists and approved protocols.
Reltronics Technologies provides live 24/7/365 Central Station monitoring which
meets all the customer service level agreements and also leads the industry in being
cost effective. Live monitoring involves partnership of technology and expertise
in terms of software, hardware, facility, infrastructure, and staffing. Our
live monitoring staff is knowledgeable in handling customer requests.
The general protocol is to identify key contact numbers during system installs.
The tiered approach provides a good understanding of who to call and how to call.
Depending upon the alarm situation, monitoring staff take on appropriate responsibility
to determine whether authorities need to be contacted directly or whether the customer
needs to be contacted to obtain further information. The Central Monitoring
station has redundant servers and systems including automated backup generators
which ascertain that the facility is live.
Reltronics Technologies’ affiliated Central station infrastructure is redundant
and includes backup power generator, UPS battery backup, redundant monitoring system,
automatic phone switching, automatic fiber routing. These technologies provide
uninterrupted power grid and infrastructure and assure peace of mind for the Customres.
Reltronics Technologies integrates systems which involve technologies such as critical
condition monitoring, intrusion, access control, fire protection, RFID, data encryption,
closed circuit television (CCTV), and electronic article surveillance (EAS) systems.
Reltronics Technologies is certified by the New York State Department of State to
install, service, and maintain security or fire alarm systems (Lic#12000272208).
For information, call the NY State department at (518) 474-4429. Reltronics
Technologies has value-added resellers (VARs), distributors, and dealers that enable
implementation of Security & Tracking Systems worldwide.